Case Studies
GenAI customer service for a global e-commerce brand
Travel booking platform with airline API integrations (Amadeus, Sabre, Travelport).
Executive Summary
GenAI customer service for a global e-commerce brand built with WebSenor enterprise delivery.
This section is editable from the post fields and should summarize the most important business impact, product scope or team capability.
The Problem
The business problem
The business problem
we had to solve.
RAG-based GenAI agent for a 9-figure e-commerce client. Trained on 12,000 historical tickets + product catalogue + policy docs. 78% ticket deflection, CSAT 4.6/5, agents now handle higher-value escalations.
The solution WebSenor delivered
RAG-based GenAI agent for a 9-figure e-commerce client. Trained on 12,000 historical tickets + product catalogue + policy docs. 78% ticket deflection, CSAT 4.6/5, agents now handle higher-value escalations.
WebSenor delivery team
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