Managing incoming calls and customer inquiries Able to provide a satisfactory answer.

A high attention to details The ability to multi-task and stay organized Ability to work quickly under pressure Desired Candidate Candidate must be comfortable with work from office Ability to communicate clearly and professionally , both verbally and in writing Has a pleasant , patient and friendly attitude

Candidates must have a problem solving attitude. •

Role: Telecaller •

Industry Type: Call Centre / BPO / KPO / ITES / LPO •

Functional Area: ITES / BPO / KPO / LPO / Customer Service •

Number of Vacancy: 2

• Gender[ Male / Female ]

• Job Country India Responsibilities:

• Handle customer’s inbound and outbound calls. Solving queries, telling them about products/offers/services

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills

• Good Problem-solving skills over the call

• High energy level