Managing incoming calls and customer inquiries Able to provide a satisfactory answer.
A high attention to details The ability to multi-task and stay organized Ability to work quickly under pressure Desired Candidate Candidate must be comfortable with work from office Ability to communicate clearly and professionally , both verbally and in writing Has a pleasant , patient and friendly attitude
Candidates must have a problem solving attitude. •
Role: Telecaller •
Industry Type: Call Centre / BPO / KPO / ITES / LPO •
Functional Area: ITES / BPO / KPO / LPO / Customer Service •
Number of Vacancy: 2
• Gender[ Male / Female ]
• Job Country India Responsibilities:
• Handle customer’s inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level