Maintenance & support so your software keeps shipping value.
Ongoing engineering support, bug fixes, performance monitoring, security patches and feature evolution — under a clear SLA. Senior engineers, not ticket bots.
api = Client(
region="in-blr-1",
sla="99.99"
)
The maintenance partner
engineering teams call when the build matters more than the bill.
Software doesn’t finish at launch — it begins there. Frameworks deprecate, dependencies break, security patches drop and customer needs evolve. We keep your stack healthy with SLA-backed monitoring, fast bug-fix turnaround, planned upgrades and an honest quarterly roadmap review. No call-center scripts — the same senior engineers who built it (or stacks like yours) own the work.
From SLA-backed monitoring and bug-fix turnaround to planned upgrades and quarterly roadmap reviews — we keep your software healthy after launch. 24×7 monitoring. 100+ engineers on rotation. 13+ years of support delivery.
Seven support practices,
one accountable team.
Bug Fix & Triage
Severity-based SLAs, root-cause analysis and tested fixes — not band-aids that come back as the next ticket.
Learn moreSecurity Patching
CVE tracking, dependency upgrades, framework patching and pen-test remediation — within agreed SLA windows.
Learn morePerformance Tuning
Slow query hunts, caching strategy, image and bundle optimization — measured before and after, not vibes.
Learn more24×7 Monitoring
Uptime, error rates, performance and business KPIs monitored with paging, runbooks and post-mortems.
Learn moreFramework Upgrades
PHP, Node, Python, Rails major-version upgrades with regression tests — so you don’t hit end-of-life cliffs.
Learn moreFeature Evolution
Roadmap-driven feature development on a steady cadence — the build never stops, but stays predictable.
Learn moreQuarterly Roadmap Reviews
Reliability scorecard, security posture, performance trends and roadmap priorities — reviewed every quarter.
Learn moreMaintenance teams that understand regulated, high-stakes software.
Fintech
PCI · Real-timeHealthcare
HIPAA · PHIEcommerce
Peak · Flash salesManufacturing
IIoT · Plant floorLogistics
Fleet · TrackingEdTech
Exam-day loadTravel
Booking peaksReal Estate
Portals · CRMReasons teams pick us over a ticket-factory MSP.
Senior engineers
Tier-1 to Tier-3 staffed by the same senior engineers — no offshore call-center scripts.
Clear SLAs
Sev-1 response in 15 min, Sev-2 in 1 hr, Sev-3 next business day — documented and reported on monthly.
Security obsessed
Quarterly dependency upgrades, weekly CVE scans, monthly secret rotation and incident playbooks.
Transparent reporting
Monthly reports on tickets, SLA adherence, uptime, security posture and roadmap progress.
Flexible engagement
Monthly retainer or pay-as-you-go bank-of-hours — with named owners and direct Slack access.
Continuous improvement
Post-mortems and quarterly reviews drive real change — not the same incident recurring every quarter.
From onboarding to
steady-state reliability.
Onboarding & Audit
Repo, infra and dependency audit. SLA contracts, runbooks, escalation paths and named owners stood up.
Stabilise
First 30–60 days: critical fixes, monitoring instrumentation, baseline performance and security posture.
Run & Patch
Steady-state SLA support, weekly releases, monthly security patching and quarterly framework upgrades.
Evolve
Quarterly roadmap reviews drive feature evolution, debt paydown and performance / security investments.
The same tooling your team already lives in.
Monitoring
Ticketing
Source Control & CI
Security
Comms
Everything enterprises
ask us before signing on.
Let’s discuss
your support needs — together.
Tell us what’s breaking, slow or scary in your stack. Within 24 hours a senior engineer will share an honest read on risk and a realistic SLA proposal.
US: +1-3322638701
What you get in the consultation
Tell us about your project
13+ years of keeping software running
100+
Engineers on rotation24×7
Monitoring coverage98%
SLA adherence150+
Apps on retainer
Talk to a support engineer.
Get an SLA proposal in 4 hours.
30 minutes with a senior engineer · honest reliability scorecard · SLA proposal · realistic upgrade plan.
Every service WebSenor offers.
One partner for AI, web, mobile, cloud, data, design and growth. 13+ years of senior-led delivery from India.