Job Title: Counsellor / Career Counsellor
Experience: 0–3 Years
Employment Type: Full-Time
Work Mode: On-site / Hybrid
Department: Counselling / Admissions
Job Summary
We are looking for a motivated and empathetic Counsellor to guide students and candidates in making informed decisions about their education, career, courses, and professional opportunities.
The ideal candidate should have excellent communication and interpersonal skills, a strong ability to understand individual requirements, and the confidence to recommend suitable courses or career paths. The role involves counselling, lead follow-up, relationship management, query resolution, and achieving counselling/enrollment targets.
Candidates with experience in student counselling, admissions, recruitment, customer handling, inside sales, or business development will be preferred.
Key Responsibilities
- Counsel and guide students/candidates based on their career goals, interests, qualifications, and requirements.
- Understand individual student needs and recommend suitable courses, programs, training, or career opportunities.
- Conduct counselling sessions through phone calls, online meetings, and face-to-face interactions.
- Handle enquiries related to courses, admissions, eligibility, fees, curriculum, career prospects, and enrollment processes.
- Follow up with prospective students/candidates through calls, messages, and emails.
- Maintain regular communication with leads and ensure timely follow-ups.
- Build strong and positive relationships with students, parents, and candidates.
- Understand candidate concerns and provide appropriate solutions or guidance.
- Convert qualified leads into successful admissions/enrollments.
- Achieve assigned counselling, follow-up, conversion, and enrollment targets.
- Maintain accurate records of counselling sessions, leads, conversations, and follow-ups.
- Update candidate information and follow-up status in CRM or internal systems.
- Coordinate with admissions, academic, sales, and other internal teams to ensure a smooth enrollment process.
- Provide timely updates to candidates throughout the admission/enrollment journey.
- Stay updated on available courses, programs, eligibility criteria, fees, and career opportunities.
- Handle objections professionally and help candidates make informed decisions.
Requirements
- Bachelor’s or Master’s degree in any relevant field.
- Excellent verbal and written communication skills.
- Strong interpersonal, presentation, and convincing skills.
- Good listening and problem-solving abilities.
- Empathetic approach with the ability to understand student/candidate concerns.
- Comfortable with calling, follow-ups, and target-oriented work.
- Good organizational and time-management skills.
- Basic knowledge of MS Office / Google Workspace.
- Ability to work independently as well as collaboratively with internal teams.
- Previous experience in counselling, admissions, recruitment, inside sales, customer service, or business development will be an advantage.
Preferred Skills
Communication | Career Counselling | Student Counselling | Relationship Management | Lead Follow-up | Customer Handling | Admission Support | Problem Solving | Convincing Skills | Inside Sales | Target Orientation | CRM
Key Performance Indicators (KPIs)
- Number of counselling sessions completed
- Lead follow-up and response rate
- Student/candidate engagement
- Lead-to-enrollment conversion
- Admission/enrollment targets achieved
- Follow-up efficiency and timely communication
- Candidate/student satisfaction
- Accuracy of CRM and counselling records.
Work Location: Hybrid remote in Udaipur, Rajasthan (Udaipur)