Telecaller (US Shift)

About the role

Position: Telecaller (US Shift)
Location: Udaipur
Shift Timing: Night Shift (US Hours)
Employment Type: Full-Time

About the Role:
We are looking for a confident and result-oriented Telecaller to join our team at WebSenor for the US shift. The ideal candidate should possess excellent English communication skills, a persuasive personality, and the ability to build rapport with clients over the phone. You will be responsible for handling outbound/inbound calls, explaining products or services, and converting leads into successful business opportunities.

Key Responsibilities:

• Make outbound calls to prospective US clients to promote products/services.
• Handle inbound queries with professionalism and clarity.
• Build strong relationships with potential customers through effective communication.
• Convince and convert leads into sales or appointments.
• Maintain accurate call records, leads, and follow-ups in CRM tools.
• Meet daily/weekly/monthly call and conversion targets.

Requirements:

• Excellent command over spoken and written English.
• Strong communication, listening, and interpersonal skills.
• Proven ability to convince and influence customers.
• Prior experience in telecalling, international BPO, or sales (preferred but not mandatory).
• Ability to work in night shifts (US business hours).
• Self-motivated, target-driven, and result-oriented personality.

What We Offer:

• Attractive salary with performance-based incentives.
• Training and skill development sessions.
• Opportunity to work in a dynamic, growth-oriented environment.
• Exposure to international client handling and sales experience.

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What you'll do

• Own delivery for client-facing web, mobile, AI, cloud or digital transformation work based on the role.
• Collaborate with project managers, designers, QA and client stakeholders through discovery, build, launch and support.
• Write clear documentation, communicate risks early and keep delivery quality high.
• Contribute to reusable engineering practices, reviews and mentoring inside the WebSenor team.

What we're looking for

• Strong hands-on experience relevant to this role and a portfolio of shipped production work.
• Clear communication, ownership mindset and ability to work with global clients.
• Comfort with delivery discipline: estimation, reviews, testing, documentation and release readiness.
• Ability to learn fast and work across modern product, engineering and AI-enabled workflows.

What you'll get

• Work on real enterprise client projects with measurable business outcomes.
• Collaborate with experienced engineering, design, QA and delivery teams.
• Growth through mentoring, project ownership and exposure to global clients.
• HR-approved compensation, benefits and policies as finalized during the offer process.

About the team

You will work with WebSenor project managers, UI/UX designers, QA engineers, cloud specialists and senior developers focused on quality delivery for enterprise clients.

Our hiring process

• Application Review: HR and delivery leadership review your profile for role fit.
• Technical Discussion: Meet the technical team for skill, communication and project-readiness evaluation.
• Final Conversation: Discuss compensation, joining timeline and team fit.
• Offer and Onboarding: Receive the offer, documentation checklist and onboarding plan.